Returns & Complaints

RETURNS & COMPLAINTS

 Returns You have the right to return your order within 14 days of receiving it, without giving any reason. To start the return process, contact us at vopply@gmail.com. Returned products must be unused, in their original condition and original packaging. The cost of return shipping is covered by the customer. Once we receive and inspect the return, we will refund you within 14 days using the same payment method you used at checkout. To withdraw from the contract, you may use the following form: I/We ……………… hereby inform you of my/our withdrawal from the sales contract for the following items: ………………, date of receipt: ………………, full name: ………………, address: ………………, signature (if submitting in paper form): ………………, date: ……………… Complaints If you received a damaged or defective product, you have the right to file a complaint within 2 years of the delivery date. Please send an email to vopply@gmail.com with: your order number a description of the issue a photo of the problem We will respond to your complaint within 14 calendar days of receiving it and inform you of our decision. Your satisfaction is our priority and we will do our best to find the best solution for you.